rwg88 Privacy Policy

1. Introduction

1.1 rwg88 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all Members and visitors who interact with our online gaming platform. This Privacy Policy ("Policy") has been prepared to inform you clearly and transparently about our data handling practices.

1.2 This Policy applies to all personal data collected, processed, stored, or transmitted by rwg88 in connection with the provision of our gaming services, including live casino, slots, sportsbook, 4D lottery, and account management services available to Members throughout Malaysia, including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and all other regions.

1.3 This Policy should be read in conjunction with rwg88's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference.

2. Data Controller

2.1 For the purposes of applicable data protection legislation, rwg88 acts as the data controller in respect of personal data collected through the rwg88 platform. All data processing activities are conducted in accordance with the principles set out in this Policy and applicable Malaysian law.

2.2 If you have any questions or concerns about how rwg88 processes your personal data, you may contact our Data Protection contact point directly at: [email protected].

3. Data We Collect

3.1 Registration Data. When you create an rwg88 account, we collect your full legal name, date of birth, residential address, email address, mobile phone number, and preferred currency (MYR). This data is required to establish and maintain your account.

3.2 Identity Verification (KYC) Data. Prior to processing your first withdrawal, rwg88 will request identity verification documents, which may include a copy of your MyKad (National Identity Card) or passport, proof of residential address, and proof of payment method ownership. This data is collected in fulfilment of our regulatory obligations.

3.3 Financial Data. We collect and process data related to your deposits and withdrawals, including transaction amounts, payment method references (e.g., masked account numbers for Maybank, CIMB, Public Bank, DuitNow, FPX, Touch 'n Go eWallet, Boost, or GrabPay), and transaction timestamps. We do not store full payment card numbers or full e-wallet credentials on our servers.

3.4 Gaming Activity Data. We maintain records of your gaming activity on rwg88, including wagers placed, games played, session durations, win/loss history, and responsible gaming tool usage. This data is used for account management, dispute resolution, fraud prevention, and regulatory reporting.

3.5 Device & Technical Data. When you access rwg88, we automatically collect certain technical data, including your IP address, browser type and version, operating system, device type, and session timestamps. This data is used for security monitoring, fraud detection, and platform optimisation.

3.6 Communication Data. If you contact rwg88 via live chat, email, or any other support channel, we retain records of that correspondence for quality assurance, dispute resolution, and compliance purposes.

4. How We Use Your Data

rwg88 uses your personal data for the following purposes:

• Account Registration & Management: To create, maintain, and administer your rwg88 Member account.
• Service Delivery: To provide access to all rwg88 gaming products, process deposits and withdrawals in MYR, and settle wagers.
• Identity Verification & Fraud Prevention: To verify your identity in accordance with KYC requirements and to detect, investigate, and prevent fraudulent or illegal activity.
• Responsible Gaming Compliance: To monitor gaming activity for signs of problem gambling and to administer deposit limits, self-exclusion requests, and other player protection measures.
• Regulatory Compliance: To satisfy rwg88's legal and regulatory obligations, including anti-money laundering (AML) reporting requirements.
• Customer Support: To respond to your queries and resolve disputes relating to your rwg88 account or gaming activity.
• Platform Improvement: To analyse aggregated, anonymised usage data for the purposes of improving the rwg88 platform, game selection, and user experience.
• Marketing Communications: Where you have consented to receive marketing communications, to send you information about promotions, bonuses, and new games available on rwg88. You may opt out at any time.

5. Legal Basis for Processing

5.1 rwg88 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our obligations under the rwg88 Member agreement, including account management, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable law, including KYC/AML obligations and regulatory reporting.
• Legitimate Interests: Processing for fraud prevention, security monitoring, and platform improvement, where such interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications, where you have provided explicit consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

6.1 rwg88 does not sell, rent, or trade your personal data to any third party. We may share your data with the following categories of recipients, strictly as necessary:

• Payment Processors: Your transaction data is shared with the relevant payment service providers (e.g., FPX, DuitNow processing networks, Touch 'n Go eWallet, Boost, GrabPay, and Malaysian banking institutions) solely to process your deposits and withdrawals.
• Game Providers: Certain gameplay data may be transmitted to licensed game providers (e.g., Pragmatic Play, PG Soft, NetEnt) in order to deliver and settle games. These providers are contractually prohibited from using this data for any purpose other than delivering the game service to rwg88.
• Regulatory & Law Enforcement Authorities: Where required by applicable law, court order, or regulatory directive, rwg88 may disclose personal data to the relevant authorities without prior notice to the Member.
• Service Providers: rwg88 engages trusted third-party service providers for platform hosting, fraud detection, identity verification, and customer support. All such providers are subject to data processing agreements and are not permitted to use your data for their own purposes.

6.2 Any cross-border transfer of personal data is subject to appropriate safeguards to ensure a level of data protection equivalent to that afforded within Malaysia.

7. Cookies & Tracking Technologies

7.1 rwg88 uses cookies and similar tracking technologies to maintain your logged-in session, remember your preferences, detect fraudulent login attempts, and analyse aggregate platform usage patterns.

7.2 Essential Cookies are strictly necessary for the rwg88 platform to function and cannot be disabled. These include session authentication cookies and security tokens.

7.3 Analytics Cookies help rwg88 understand how Members use the platform. This data is aggregated and anonymised. You may opt out of analytics cookies without affecting your ability to use rwg88.

7.4 rwg88 does not use third-party advertising cookies or allow third-party advertising networks to place cookies on your device via the rwg88 platform.

8. Data Retention

8.1 rwg88 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, and for such additional periods as required by law. Specific retention periods are as follows:

• Account & KYC Data: Retained for a minimum of five (5) years from account closure, in accordance with applicable AML record-keeping obligations.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Gaming Activity Logs: Retained for three (3) years from the date of activity.
• Support Communications: Retained for two (2) years from the date of the communication.
• Marketing Consent Records: Retained for as long as the consent remains valid, plus one (1) year following withdrawal of consent.

8.2 Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised.

9. Security Measures

9.1 rwg88 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• End-to-end 256-bit SSL encryption for all data in transit
• Encryption of sensitive data at rest, including KYC documents and financial records
• Multi-factor authentication (MFA) requirements for administrative access to data systems
• Regular penetration testing and security audits by independent third parties
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis
• Automated anomaly detection and intrusion prevention systems

9.2 Despite these measures, no online platform can guarantee absolute security. rwg88 strongly recommends that Members enable two-factor authentication on their rwg88 account and use a strong, unique password.

10. Your Data Rights

10.1 Subject to applicable law and our regulatory obligations, you have the following rights in relation to your personal data held by rwg88:

• Right of Access: You may request a copy of the personal data rwg88 holds about you.
• Right of Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where we no longer have a legal basis for retaining it. Note that we may be required to retain certain data for regulatory compliance purposes even following an erasure request.
• Right to Restrict Processing: You may request that we limit our processing of your personal data in certain circumstances.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal data in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

10.2 To exercise any of the above rights, please contact rwg88 at [email protected]. We will respond to all verified requests within thirty (30) days. We may require identity verification before processing a data rights request.

11. Children & Minors

11.1 rwg88 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. Any account found to have been registered by a person under the age of 21 will be immediately closed and all personal data associated with that account will be deleted, subject to any mandatory legal retention obligations.

11.2 If you have reason to believe that a minor has registered an account on rwg88, please contact us immediately at [email protected].

12. Policy Updates

12.1 rwg88 reserves the right to update this Privacy Policy at any time. The most current version will always be accessible at rwg88.co/privacy-policy. The "Last updated" date at the top of this Policy will be revised accordingly upon any amendment.

12.2 For material changes to this Policy, rwg88 will notify active Members via their registered email address or via a prominent notice on the Platform prior to the change taking effect.

13. Contact

For any privacy-related queries, data rights requests, or concerns about rwg88's data handling practices, please contact us:

Email: [email protected]
Live Chat: Available daily, 9am – 1am MYT via the rwg88 platform.

This Privacy Policy was last updated in June 2026. Prior versions are archived and available upon request.